From working in retail and food service, to attempting high-maintenance friendships, I've come across a wide variety of complainers, drama queens and "victims". They're at your workplace, school, social gatherings, everywhere. You can't avoid them. In some cases, you may even feel the need to "fix" them, sans-PHD.
But not all complainers come in one neat little package. There's a wide array I've encountered, and with each new venture, I've found a new way to deal with it. In most cases, the relationship ends. In reality, I'm a "fixer" until this person starts taking more of my energy than my own kids. I've got one success story, but you'll have to go to the end to find out who.
"Well I just looooove everything! Especially ME!" - The Tyra Complex
I wouldn't put these folks under a 'complainer' status, but they can be mixed with several of the other levels of "victim"/drama queen.
Say you're out to dinner with an "Arsenic" person. They asked for their steak medium-well, and they receive a medium-rare. To ask the server to have steak cooked a while longer is fair, with a certain level of tact and respect. But, the conversation turns to, "You know, eating a steak that isn't properly cooked can KILL you!" This is the remainder of the evening's conversation. You now have an Arsenic/Tyra on your hands. You poor bastard.
Straight-up Tyra's are simply called narcissistic. As Eddie Izzard stated, a narcissist is pretty much someone who stands in front of the mirror and says, "God, I'd love to have sex with myself." If you choose to befriend a Tyra, you should either be A) Quiet. B) Also a Tyra. If you fall in-between A and B, you're screwed. Get new friends.
"Nobody's done a damn thing for me. Why should I bother?"
Basically, these people don't have much going for them, so they need to create this world where they have friends and power to feel valuable. I've managed to tolerate these folks by simply patting them on the back saying "Ok, sweetie. Have fun with that."
Baggage does not a "victim" make. With a Bellhop, desire to change must come from within. Often times they've gone through phases of Arsenic, Tyra, Why, and even Tinkerbell. But they remained phases that were needed to develop into a whole person. Baggage can be left behind when a person is ready. Or, they can open it, take out what doesn't serve them, and put the rest in storage. These people, while they accept their fate, also acknowledge life is worth living, and lugging shit around will just slow it down.
In all of the above cases, no one can fix a person but themselves. If you want to take someone on, you have my blessing, whatever my blessing is worth to you. Many simply don't want to be fixed, or they're in such deep denial they don't think they need outside assistance. They may be happy where they're at, whatever their definition of happy may be. All I can say is, it takes all kinds to make the world turn.